Refund policy

The short version: you have 30 days from delivery to return your order for a refund. If anything arrives damaged, defective or wrong, we make it right at no cost to you.

30-day returns

If you change your mind, you have 30 days after your item is delivered to request a return. Items should be unused and in the condition you received them, ideally in their original packaging, with your order number as proof of purchase.

To start a return, email support@caseonl.com with your order number. We reply within 1–2 business days with the return address and instructions. Please don't send items back without contacting us first — we can't match unannounced parcels to an order.

For change-of-mind returns, return postage is paid by the customer. Once your return arrives and is checked, we refund the full price of the returned items.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email support@caseonl.com within 30 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund — your choice — and you won't need to pay any return postage.

Lost or late parcels

Orders ship with tracking. If your tracking hasn't updated for 30 days, or your parcel is confirmed lost, contact us and we'll reship or refund in full. See our shipping policy for delivery times.

Exchanges

The fastest way to get a different colour or model is to return the item you have and place a new order for the one you want.

Non-returnable items

Gift cards can't be returned or refunded.

European Union 14-day cooling-off period

Notwithstanding the above, if your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, items should be unused and in the condition you received them, with proof of purchase.

Refunds

We'll email you once your return is received and inspected. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may take a few extra days to post it. If more than 15 business days have passed since we approved your refund, email support@caseonl.com.